Shipping & Exchange Policy

This policy covers how Faaya Astu Pvt Ltd ("Faaya", "We", "Us") delivers digital services and ships fabric scanner hardware purchased through our website or Razorpay payment links.

1. Digital Services

• Subscription access and onboarding entitlements are provisioned to Your account immediately upon successful payment. No physical shipment is involved.
• If Your access is not activated within a reasonable period after payment, contact us at info@faaya.io for assistance.

2. Hardware Shipping (Fabric Scanner & LED Display)

Applies to Faaya's fabric scanner and LED display, whether purchased standalone or as part of a bundle.

• Serviceable area: Pan-India.
• Dispatch: Typically within 1–2 business days of order confirmation and payment realization.
• Delivery: Typically within 1–4 business days after dispatch, depending on destination and courier partner.
• Tracking: A tracking link is shared via email once the shipment is handed to the courier.
• Delivery timelines are indicative and may vary due to courier delays, holidays, remote-area handovers, or events beyond our control.

3. Shipping Charges & Taxes

Shipping charges are added at checkout and shown on the payment link before You complete payment. Applicable GST is charged over and above the product price. International shipping is not currently offered.

4. Damaged or Dead-on-Arrival Units

If Your hardware arrives damaged or does not power on, report it within 48 hours of delivery at info@faaya.io with:

• Order or invoice number
• Unboxing video showing the sealed package being opened
• Photographs of the device and packaging

After verification, we will arrange a free replacement at no additional cost. Reports made after 48 hours cannot be processed as DOA.

5. Exchange & Replacement

• Exchanges are available only for DOA or defective units covered under the manufacturer's warranty terms shared with the device. For the LED display, warranty duration and terms vary by brand and model and are disclosed on the invoice and warranty card.
• We do not offer change-of-mind exchanges or returns on hardware once delivered in working condition.
• Refund handling for approved cases follows our Cancellation & Refund Policy.

6. Contact

For shipping or exchange queries, email info@faaya.io or use the Contact Us page.